Heidi George

About Me:

I’m a customer experience and operations transformation leader who likes solving complicated problems and figuring out how all the pieces actually fit together.

Throughout my career, I’ve gravitated toward work that sits between people, process, data, and technology. I’m often the person asking how something is supposed to work, what’s actually happening, where the disconnect is, and what dependencies we may be missing.

That curiosity has taken me across contact center operations, customer experience, learning, quality, knowledge management, reporting, technology implementations, and process transformation. I’ve led teams of up to 40, partnered across global and matrixed organizations, and stepped into plenty of problems that technically weren’t mine until they needed solving.

My approach is practical: understand the problem, test assumptions, bring the right people together, and build something that works in the real world. Just as importantly, I want what we learn along the way to become reusable knowledge, clearer processes, better tools, or stronger operating practices.

I’m especially energized by problems that don’t have an obvious answer. Give me a messy process, conflicting requirements, a system nobody completely understands, or an enthusiastic “we’ve always done it this way,” and I’ll probably start asking questions.

Connect with me on LinkedIn