Impact Highlights

• Standardized workflows across global teams to improve consistency and execution  

• Built reporting systems that increased visibility into performance and supported better decision-making  

• Redesigned processes to reduce friction, improve data accuracy, and enhance customer experience  

• Developed scalable systems and documentation to support long-term operational efficiency  

GP Strategies

Customer Solutions Manager 

• • • Led global process improvement initiatives across distributed teams

    • Built automated reporting systems to improve operational visibility

    • Standardized workflows to improve consistency and execution

Norwex USA

Training & Support Administration Manager 

• • • Redesigned CRM workflows to improve data accuracy and customer experience

    • Led knowledge base migration (2,000+ articles)

    • Built automation workflows using SharePoint + PowerApps